Refund policy

We want this to be simple. If something's not right, we'll make it right.

Our 30-day money-back guarantee

Every body is different, and we understand that. If Brainoa isn't right for you, you have 30 days from delivery for a full refund, even if you've opened the pouch. You don't need to send it back. One refund per order.

Bought on Amazon?

Go to Your Orders in the Amazon app or on amazon.com, find Brainoa, and choose Return or replace items. Pick the reason that fits, and Amazon will walk you through your refund. No need to send it back.

Prefer to write to us? Use the form on our Help & Contact page or email hello@brainoa.com, and include your Amazon order number. It looks like 123-1234567-1234567 and is in your order confirmation email. We'll refund you in full, back through Amazon to your original payment method.

Bought on our website?

Use the form on our Help & Contact page or email hello@brainoa.com with your order number, and we'll refund you in full to your original payment method.

Arrived damaged or not what you ordered?

Let us know right away and we'll make it right. On Amazon, you can also choose Return or replace items in Your Orders.

When will I see my refund?

We usually reply within one business day. Once your refund is issued, your bank may take 5 to 10 business days to post it.

Questions? Visit our Help & Contact page.